TSB 23-2388 - Alarm Activation With Motion Sensor Function Disabled - Built On Or Before 29-May-2023

[Mach-Lee]

If the motion sensors for the alarm won't stay disabled after using the prompt on shutdown or disabling them in settings, this series of updates will fix that. This was also provided via OTA. You must have 6.1.0, 6.2.1, 6.3.0 and 6.8.0 installed before the sensors will successfully disable. I've personally verified the sensors do properly disable after this series of updates. If you do not have all the updates, it won't work right sometimes.

NOTE: Motion sensors may only be disabled until the next key cycle. They cannot be permanently disabled. This is the correct intended behavior. Shut them off when parking each time.

NOTE: Inclination sensor can only be disabled in the settings menu. The prompt on exit will only disable interior motion ultrasonic sensors, not inclination. So if you are parking on a ferry, you must go into the vehicle settings menu to disable them there.

TECHNICAL SERVICE BULLETIN Alarm Activation With Motion Sensor Function Disabled - Built On Or Before 29-May-2023	23-2388 01 December 2023​
Model: Ford 2021-2023 Mustang Mach-E Built on or before 29-May-2023 Issue: Some 2021-2023 Mach-E vehicles built on or before 29-May-2023 may experience an alarm activation even after the motion sensor function has been disabled through the pop-up menu at ignition off. This may be due to the software in the SYNC module (APIM). To correct the condition, follow the Service Procedure steps to reprogram the APIM. NOTE: The APIM software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply. Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria: • 2021-2023 Mustang Mach-E • Built on or before 29-May-2023 • Alarm activation even after the motion sensor function has been disabled through the pop-up menu at ignition off. Parts Service Part Number Quantity Description Unit of Issue Piece Quantity BAGM-H3​ If Needed​ Battery 1​ 1​ Quantity refers to the amount of the service part number required to repair the vehicle. Unit of Issue refers to the number of individual pieces included in a service part number package. Piece Quantity refers to the total number of individual pieces required to repair the vehicle. If Needed indicates the part is not mandatory. Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2021-2023 Mustang Mach-E: Reprogram The Appropriate Modules As Required By The Software Update And Service Procedure (Do Not Use With Any Other Labor Operations) MT232388​ Actual Time​ Repair/Claim Coding Causal Part: 14G670 Condition Code: 04 Service Procedure NOTE: Ask the customer to bring their spare key fob to assist in the Ford Diagnosis and Repair System (FDRS) programming. The time required to complete this procedure varies depending on several factors including the number of module software updates required, available internet bandwidth, universal serial bus (USB) flash drive variability, and the potential that controller area network (CAN) flashing (software update via the data link connector [DLC] with FDRS) may be required. It is recommended to connect to the internet with an ethernet cable and use a USB 3.0/3.1 capable flash drive when performing software updates. 1. Start an FDRS session and navigate to Toolbox tab > Datalogger > body control module (BCM) and select the BATT_SOC parameter identification (PID). Verify the PID reads 50% or higher. If state of charge (SOC) is less than 50%, charge the battery then navigate back to Toolbox tab > BCM > Reset Battery Monitor Sensor Learned Values application. Perform the battery monitor sensor (BMS) reset. (1). If the battery is unable to achieve a 50% SOC then a new battery may be required. Use the Rotunda GRX-3590 or DCA-8000 testers to verify if replacement is required. If the battery is replaced, fully charge the new battery. Disconnect the Rotunda charger and perform a BMS reset using the FDRS scan tool. 2. Reconnect the battery charger and set it to maintain a vehicle voltage of 12.6–13.6 volts. A low battery SOC while performing a software update to any module may result in a repeat Restart Required message in the vehicle center display screen or a message on the FDRS saying Part Number Validation Failed or DID Validation Failed. 3. Are there any updates available for the gateway module (GWM)? (1). Yes – proceed to Step 4. (2). No – this article does not apply. Refer to WSM, Section 415-00. 4. Perform the Module Software Updating Procedures outlined below for the GWM, telematic control unit module (TCU), APIM and instrument panel cluster (IPC). Perform a network test after each software update using the latest software level of the FDRS scan tool. This refreshes the list of modules that have available software updates based current module software levels. Continue performing software updates to the GWM until all available software updates for those modules are complete. If any error conditions are experienced during programming, refer to WSM Section 418-01A > General Procedures > Module Programming for the Error Condition Table. 5. For 2021 vehicles only, perform the IPMA Software Updating Procedure. When performing the IPMA software update additional modules will receive software updates. Depending on vehicle features, the coordinated software update includes the IPMA, power steering control module (PSCM), cruise control module (CCM) and/or camera module - rear (CMR). (1). Reprogram the IPMA using the latest FDRS software level. Follow all on-screen instructions carefully to complete all coordinated module software updates. (2). Perform the FDRS Image Processing Module A (IPMA) Alignment procedure. (3). Perform the appropriate FDRS camera alignment procedure. (4). For vehicles equipped with 360 degree cameras, perform the IPMA - 360 Degree View Camera Alignment procedure. (5). For vehicles not equipped with 360 degree cameras, perform the IPMA - Pro Trailer Backup Assist Camera Alignment procedure. This procedure should be performed on all vehicles without 360 degree cameras, even if the vehicle is not equipped with Pro Trailer Backing Assist™ (PTBA). 6. For 2021 vehicles only, perform the Module Software Updating Procedures outlined below for the GWM, TCU and APIM again. Module Software Updating Procedures The following instructions apply when performing a software update on any of the following modules: - GWM - TCU - APIM - IPC NOTE: A 32GB or larger USB flash drive is required for software updates. Make sure the USB flash drive being used is formatted correctly. To see the available drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive and select Properties. If File System under the General tab is not exFAT, the drive must be formatted. To format the USB flash drive: • Right click on the USB flash drive • Select Format, select exFAT for the File System • Select Default Allocation Size for the Allocation Unit Size • De-selecting Quick Format is not necessary and results in a lengthier operation 1. Using the FDRS, begin module programming by selecting the SW Updates tab. Download and run the application for the desired module. Follow all on-screen instructions carefully. 2. When prompted, connect the USB flash drive to the FDRS. 3. When prompted by the FDRS, safely remove/eject the USB flash drive from the PC, turn the vehicle to key on engine running (KOER). Connect the USB flash drive to the media hub to install the software update. The update automatically starts and may take 10 minutes or longer to complete. NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive with software update. 4. When center display screen prompts to restart the vehicle: (1). Turn the vehicle OFF. (2). Wait 10 minutes. (3). Turn the vehicle to KOER. (4). Leave the USB flash drive inserted into the vehicle, until the vehicle's center display screen states programming successful. NOTE: It may take up to 5 minutes before the center display screen displays the Update Successful pop-up. After 5 minutes if Successful pop-up is not shown on the center display screen, remove the USB flash drive and select YES on the FDRS Was the USB Update Successful prompt (FDRS verifies if the module software update was successfully installed on the module). 5. Continue following the FDRS prompts to complete GWM, TCU, APIM and IPC software update.

 

[mawkee_owner]

Thanks for posting.

And dammit, I was just at the dealer for 10k maintenance. I’m on 6.13.0 and recall going through all the updates required yet still motion sensors are not turned off when prompted.

 

[Just Lurking]

NOTE: Inclination sensor can only be disabled in the settings menu. The prompt on exit will only disable interior motion ultrasonic sensors, not inclination. So if you are parking on a ferry, you must go into the vehicle settings menu to disable them there.

Thanks for posting this TSB and for the above additional note; much appreciated!

I'm curious, you're always such a wealth of information. Some of is stuff you obviously test yourself, but how did you figure out the above regarding the inclination sensor? I didn't see it in the TSB itself when I searched for tilt and inclination.

 

[Mach-Lee]

Thanks for posting this TSB and for the above additional note; much appreciated!

I'm curious, you're always such a wealth of information. Some of is stuff you obviously test yourself, but how did you figure out the above regarding the inclination sensor? I didn't see it in the TSB itself when I searched for tilt and inclination.

Because I tested every possible setting combination by jacking and verified it worked.

 

[Just Lurking]

Because I tested every possible setting combination by jacking and verified it worked.

Wow; that's amazing thoroughness. Appreciate all your contributions to this forum!

 

[Just Lurking]

Quick update related to this topic: I turned off the "motion sensors" in the settings but still had the inclination sensors activate the alarm today.

 

[Mach-Lee]

Quick update related to this topic: I turned off the motion sensors in the settings but still had the alarm activate today.

Did you get ALL the OTAs I listed in the first post yet?

 

[Maquis]

Quick update related to this topic: I turned off the motion sensors in the settings but still had the alarm activate today.

From post #1:

 

[Just Lurking]

Did you get ALL the OTAs I listed in the first post yet?

Pretty sure I did. I had received all the 6.x updates except 6.5 by the end of December (including 6.13 which borked my lane keeping).

From post #1:

I disabled it right before I got out via the settings as described. I then went back to the car to disable the alarm, got in, turned the car fully on (foot on brake plus car on), disabled it again via the settings, then turned car off and exited and locked. It then triggered a second time.

 

[Maquis]

I disabled it right before I got out via the settings as described. I then went back to the car to disable the alarm, got in, turned the car fully on (foot on brake plus car on), disabled it again via the settings, then turned car off and exited and locked. It then triggered a second time.

I could be wrong, but I think the only thing that shuts off the motion sensors is the pop up you get when shutting the car off.

 

[Just Lurking]

I could be wrong, but I think the only thing that shuts off the motion sensors is the pop up you get when shutting the car off.

Both of my triggered alarms were for the tilt sensor, not for motion. According to Lee in the first post the tilt sensor only deactivated via the settings menu and not the prompt:

NOTE: Inclination sensor can only be disabled in the settings menu.

The prompt on exit will only disable interior motion ultrasonic sensors, not inclination. So if you are parking on a ferry, you must go into the vehicle settings menu to disable them there.

 

[Mach-Lee]

Pretty sure I did. I had received all the 6.x updates except 6.5 by the end of December (including 6.13 which borked my lane keeping).



I disabled it right before I got out via the settings as described. I then went back to the car to disable the alarm, got in, turned the car fully on (foot on brake plus car on), disabled it again via the settings, then turned car off and exited and locked. It then triggered a second time.

Well I’ll have to test it out again to see if there was a reversion in the APIM update.

 

[Maquis]

Both of my triggered alarms were for the tilt sensor, not for motion. According to Lee in the first post the tilt sensor only deactivated via the settings menu and not the prompt:

You stated “motion” (not inclination) in your first post that I replied to.

 

[Just Lurking]

You stated “motion” (not inclination) in your first post that I replied to.

Yes I did, because the setting is confusingly called "motion sensors" even though it supposedly encompasses motion and tilt sensors. :/

I could have been clearer, but if you look carefully at the first screenshot I posted of the alarm being triggered, you'll see that it indicates that the alarm was triggered by "vehicle inclination."

 

[Maquis]

Yes I did, because the setting is confusingly called "motion sensors" even though it supposedly encompasses motion and tilt sensors. :/

I could have been clearer, but if you look carefully at the first screenshot I posted of the alarm being triggered, you'll see that it indicates that the alarm was triggered by "vehicle inclination."

Yeah, the terminology is misleading, for sue. All good.

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