OTA bricked car

Guy

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I saw another one on a Quebec FB group, exact same message in french.
 

azerik

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I could see a power train update go south and not be able to roll back on it's own. I mean who at Ford ever thought every update will always work and never need to roll back for any reason.
 


Mach1E

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That’s sucks. Hopefully just an easy fix.

It’s a good thing this is super rare since I don’t think anyone here has posted that screen before.

I kinda miss the days before the internet when a random car broke in Nebraska and I never heard nor worried about it.
 

Mach-Lee

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My auto-updates are now turned off
I think that's overreacting a bit IMO. OTA bricks are rare, and they will stop OTA deployments immediately if this happens. So it's not really necessary to turn auto updates off because Ford responds to these issues and stops updates themselves if necessary.

If you're super concerned, then turn them back on after a week or two, but otherwise you'll miss out on important updates and could get left behind.
 

ricapar

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I was just about ready to leave to my in-law's house with a car full of presents, and I go to turn the car on and get this same message. To say I'm annoyed is an understatement. I thankfully have another vehicle that I had to scurry to re-pack everything into.. but how is this scenario remotely acceptable in any circumstance?!

I called the number on the screen, and it just took me to a customer service line where they then transferred me (unsuccessfully) to roadside assistance. I had to call back to get redirected again. And somehow the only option is to get it towed to the dealer. I don't have time for this nonsense :(

Ford Mustang Mach-E OTA bricked car IMG_2272 (1)
 

Guy

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I think that's overreacting a bit IMO. OTA bricks are rare, and they will stop OTA deployments immediately if this happens. So it's not really necessary to turn auto updates off because Ford responds to these issues and stops updates themselves if necessary.

If you're super concerned, then turn them back on after a week or two, but otherwise you'll miss out on important updates and could get left behind.
With all due respect, with the holiday season starting now, and with the other unresolved issue of slow charging due to overheating the main battery, I also turned my OTA’s off.
 

ChasingCoral

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I was just about ready to leave to my in-law's house with a car full of presents, and I go to turn the car on and get this same message. To say I'm annoyed is an understatement. I thankfully have another vehicle that I had to scurry to re-pack everything into.. but how is this scenario remotely acceptable in any circumstance?!

I called the number on the screen, and it just took me to a customer service line where they then transferred me (unsuccessfully) to roadside assistance. I had to call back to get redirected again. And somehow the only option is to get it towed to the dealer. I don't have time for this nonsense :(

Ford Mustang Mach-E OTA bricked car IMG_2272 (1)
Do you know which update it was trying to install?
 

rugedraw

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A guy who is a Ford Master Tech reported in an F150 Facebook group said that he had two F150's and one Bronco sent to his shop yesterday due to an OTA bricking them. I am trying to get more details on which update is causing this. I messaged ricapar to see if he was willing to share his VIN so I can check it in PTS, but I have not heard back from him as of yet. Apparently this is affecting more than just the MME's.
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