They have to confirm themselves because if they don't and diagnosis is wrong they will get in trouble with warranty team and have to pay out of pocket.
Now, should it take that long for them to confirm? No.
https://www.macheforum.com/site/threads/no-more-compass-in-the-2025-instrument-cluster.48178/
And
https://www.macheforum.com/site/threads/25-gt-center-console-compass.49198/
As well